THE LORD'S FAMILY SPA treats every fragment of information shared by our patrons — from basic contact details to nuanced wellness preferences — as a legacy asset that must be protected with uncompromising care.
Personal data collected through appointments, consultations, digital communications, and in‑spa interactions is used exclusively to curate, deliver, and refine our wellness services. We do not sell, lease, or disclose patron information to external marketing entities or unrelated third parties.
Operational partners such as payment gateways or verified wellness consultants are granted access only to the minimum data essential for delivery, under strict confidentiality agreements aligned with Indian data protection norms and our internal ethical standards.
All records are stored within secure environments with restricted access and are retained only for durations that support service continuity, legal compliance, and safety obligations. Patrons may request access, correction, or deletion of their data via secure communication channels.
By engaging with THE LORD'S FAMILY SPA — whether in person within our Western Vesu Point premises in Surat or via digital touchpoints such as contact@thelordsfamilyspa.shop — patrons acknowledge and consent to this privacy framework, designed to honour both regulatory requirements and the intimate trust families place in our care.